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TECHNICAL SUPPORT

  • 507550
  • PHOENIX
  • SUPREME COURT
  • Full-time
  • Closing at: May 26 2022 at 23:55 MST

To apply for this position, you must use the following link. 

https://azcourts.hrmdirect.com/employment/job-opening.php?req=2026200&&&nohd#job

Other applications will not be considered.

JOB TITLE:
Technical Support Specialist IV

JOB #:
2566

DIVISION:
Information Technology

HIRING SALARY:
$49,051.00 annualized ($23.58 hourly)

CLOSING DATE:
All positions are open until filled.

EMPLOYEE REFERRAL PROGRAM:
This position is eligible for an employee referral incentive payment of $1,000.00 (conditions apply).

POSITION SUMMARY:
The Information Technology Division of the Arizona Supreme Court is seeking a Technical Support Specialist to join our team.  This position provides technical assistance to users through the use of remote technology, in-person and via telephone concerning computer hardware, software, printers, and other peripheral hardware. 

This position is also responsible for the set-up of equipment for employee use, ensuring proper installation of cable, operating systems and appropriate software; assists in the deployment of mass software or hardware upgrades or installation; applies and adheres to established computer and data security procedures; and evaluates prototype software and hardware. In addition, this position conducts training for other personnel or customers; communicates and documents technical information; and interacts with a wide variety of customers, team members, management and other court employees.

This position may offer the ability to work remotely, based upon the department's business needs and continual meeting of expected performance measures.

Public Service Loan Forgiveness (PSLF) Program qualified employer.

MINIMUM REQUIREMENTS:
This position requires a Bachelor’s degree plus five years’ experience.  Directly related experience may substitute for the degree requirement.  This position also requires knowledge of Microsoft’s System Center Configuration Manager; extensive knowledge and understanding of computer networking technology, computer science, hardware and software installation and configuration, systems development, implementation and project management methodologies and OS.  In addition, this position requires the ability to multi-task; quickly and effectively analyze software and hardware problems and implement solutions; establish productive working relationships with diverse customer groups, team members, management, and other staff; and be a strong oral and written communicator.  A valid driver’s license is required based on the travel requirements for this position. 

The preferred candidate will have knowledge of the Arizona Judicial Branch; knowledge of industry specific software applications; and/or experience with Office 365 and cloud-based technology,

Travel level: may be up to 90%.

SELECTION PROCESS:
Applicants must be currently authorized to work in the United States on a full-time basis.  Some positions may take 4-6 weeks to fill.  Only applicants whose backgrounds most closely meet the needs of the position may be invited to interview.  Requests for a special accommodation to participate in the interview process should be made at the time you are contacted to schedule an interview.  The Selection Process may include computer testing (Word, Excel, PowerPoint, Outlook, proofreading, typing, etc.) and first and/or second round panel interviews.  This is a Regular, Full-time, Non-Exempt level position. 

BENEFITS:                                     

The Arizona Supreme Court, Administrative Office of the Courts offers a comprehensive benefits package to include:

  • Accrued vacation pay and sick leave
  • 10 paid holidays per year
  • Health and dental insurance
  • Retirement plan
  • Life insurance and long-term disability insurance
  • Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
  • By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. The Court may terminate a remote work agreement at its discretion.

RETIREMENT:

  • Positions in this classification participate in the Arizona State Retirement System (ASRS).
  • Please note, enrollment eligibility will become effective after 27 weeks of employment.

The Arizona Supreme Court is an EOE/ADA Reasonable Accommodation Employer

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.