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TECHNOLOGY AND SYSTEMS ANALYST

  • 511488
  • PHOENIX
  • REMOTE OPTIONS
  • DEPT OF EDUCATION
  • Full-time

DEPARTMENT OF EDUCATION

The Arizona Department of Education's mission is to advance equity and excellence for all students by serving school leaders, educators and staff, collaborating with communities, and leading with data-driven best practices. Our vision is equity for all students to achieve their full potential!

TECHNOLOGY AND SYSTEMS ANALYST

HEALTH AND NUTRITION SERVICES DIVISION

Job Location:

Phoenix Location

Posting Details:

Salary: $61,000 - $71,000 

Grade: 21

Closing Date: Open until filled

Job Summary:

• The Arizona Department of Education, Health and Nutrition Services (HNS) administers the United States Department of Agriculture (USDA) Child Nutrition Programs (CNPs). Such programs include the National School Lunch Program (NSLP), School Breakfast Program (SBP), and After School Care Snack Program (ASCSP), Child and Adult Care Food Program (CACFP), CACFP At-Risk Afterschool Meals, Summer Food Service Program (SFSP), and Seamless Summer Option (SSO). Additionally, Health and Nutrition Services administers USDA Foods in Schools and initiatives promoted by USDA such as Farm to CNPs, Fresh Fruit and Vegetable Program, etc.
• Within the Fiscal Operations, Data Strategy, and Systems team, this position will support the advancement of software and applications used for child nutrition programs within the Health and Nutrition Services. This position is expected to work collaboratively with HNS teams to act as the subject matter expert to assist in testing for new or modified software programs, including creating documentation, diagram, and flowchart to verify that programs function according to HNS requirements. Position will process, document and coordinate resolution of internal and external service requests.
• In-state and out-of-state travel is required for this position.

Job Duties:

• Responsible for maintaining advanced knowledge and tracking of technology systems maintained by HNS and ADE and available data sets applicable to HNS and HNS operators
• Assists in the composition of procedure manuals governing the care and use of operational platforms; updates and makes needed changes
• Assists migration of new and established systems, participate in test plans, data, procedures, test cases and manual and/or automated test scripts, participates in reviews of business requirements and application designs
• Communicates data system flows by creating flow charts and paragraph descriptions
• Responds to and troubleshoots errors experienced in system. Processes, documents, and coordinates resolution of requests for service and assistance

Knowledge, Skills & Abilities (KSAs):

Please note: For those selected for interviews, skills assessments may be administered as part of the interview process.

Knowledge:
• Project management
• Management principles
• Basic knowledge of code and systems, including Application Programming Interface (API)
• Basic knowledge of software/platforms including:
o Quality assurance and testing tools and processes
o Software development processes including analysis, design, coding, system and user testing, problem resolution and planning
o Business applications
o Testing multiple platforms, browsers, and mobile devices
• A Bachelor's Degree in Computer Systems, Business, or a related field, or equivalent applicable field or computer systems experience

Skills:
• Problem Solving
• Critical Thinking
• Develop and write technical documentation
• Evaluate information gathered from multiple sources, consolidate details and extract to functional requirements
• Troubleshooting software functionality
• Working independently
• Customer service
• Excellent written and verbal communication
• Advanced skill in using Microsoft Excel, Access, Outlook, and Teams
• Basic skill in using Microsoft Word, PowerPoint, and Forms

Abilities:
• Complete software testing using established procedures
• Balance, prioritize, and organize multiple tasks
• Effectively communicate complex system-level details to diverse audiences
• Absorb highly technical, specialized knowledge related to federal and state regulations
• Assess the expectations of projects and implement effective technical solutions
• Collaborate successfully in a team environment and across the division

Selective Preference(s):

Preference will be given to those applicants with:
• Experience administering or directing a Child Nutrition Program (CNP)
• Experience is system design, quality assurance and/or APIs

Pre-Employment Requirements:

• Position requires possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.).
• Offers are contingent upon successful completion of all background and reference checks, required documents and, if applicable, a post-offer medical/physical evaluation.

Benefits:

ADE’s comprehensive benefits package includes:

• Affordable medical, dental, life, and short-term disability insurance plans
• Tuition reimbursement program available for education/professional development advancement
• Hybrid schedule (combination of telework and in-office) may be available for some job roles
• Top ranked retirement and long-term disability plans
• Deferred compensation plan
• Accrued sick leave and vacation leave
• Ten paid holidays per year
• Wellness plans

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

You will be required to participate in the Arizona State Retirement System (ASRS) upon your 27th week of employment, subject to waiting period. On or shortly after, your first day of employment you will be provided with enrollment instructions and effective date.

Contact Us:

The Arizona Department of Education is an EOE/ADA Reasonable Accommodation Employer. During all phases of the selection process, people with a disability may request a reasonable accommodation, such as a sign language interpreter, by contacting the ADE Human Resources office at (602) 542-3186 or via e-mail at HumanResourcesGroup@azed.gov.

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.