ARIZONA DEPARTMENT OF ADMINISTRATION

Enterprise Resource Planning (ERP) Division

This offers the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures

Work Schedule - Fair Labor Standards Act (FLSA) Exempt; Monday - Friday, with the occasional night and weekend coverage

Main Office Location: 100 N 15th Avenue, Phoenix AZ 85007

Salary: $86,000.00 to $96,000.00 

Grade: 24

Open Until Business Needs Are Met (1st review of Resumes 5/18/2026)

The Arizona Department of Administration (ADOA) is seeking a highly skilled and strategic Training Administrator to join the Enterprise Resource Planning (ERP) Division. In this pivotal leadership role, the successful candidate will spearhead the design and comprehensive implementation of the division’s statewide training program. This multifaceted responsibility involves conducting in-depth training needs analyses and collaborating closely with Subject Matter Experts to develop high-impact content. From the initial creation of instructional materials to the final delivery of training sessions and the subsequent evaluation of program effectiveness, the Training Administrator ensures that the State’s workforce is equipped with the knowledge and skills necessary to excel in a complex digital environment.

Beyond instructional design, this position plays a critical role in the research and development of organizational policies and procedures that align with both evolving business functions and rigorous legal requirements. The scope of this role is expansive, covering the practical application of the State’s Human Resources Management (HRM), Learning Management Systems (LMS), and Financial Management solutions. Furthermore, the Training Administrator will be instrumental in documenting and supporting new system implementations managed by the ERP Division while championing general system best practices across the state. This is an exceptional opportunity for a dedicated professional to influence state-wide operations and contribute to the long-term success of Arizona’s administrative infrastructure.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

• Conduct comprehensive assessments to identify short-term and long-term training needs for users of systems managed by the ERP division on a statewide level.
• Collaborate and coordinate with executive leadership to align training initiatives with organizational priorities and specific agency needs.
• Engage both internal and external customers and stakeholders throughout the planning and implementation phases to ensure program relevancy.
• Design, develop, and continuously update training curriculum and instructional content for diverse delivery mediums.
• Partner with existing Arizona state resources to create interactive, computer-based training (CBT) modules and e-learning materials.
• Establish and maintain standardized procedures for agencies to request specialized training or the development of new curriculum.
• Draft detailed work plans and formal proposals for training activities, ensuring the strategic prioritization of development and delivery schedules.
• Research, develop, and revise comprehensive policies and procedures governing various business functions within the organization.
• Ensure all training documentation and organizational policies remain current and aligned with evolving system functionalities and legal requirements.
• Develop and manage training calendars, ensuring they are clearly communicated and readily accessible to all statewide customers.
• Coordinate logistics to ensure that all necessary resources, including personnel, facilities, and physical or digital materials, are available for scheduled commitments.
• Adopt a customer-centric approach by responding promptly to user needs and proactively soliciting feedback to improve service delivery.
• Foster and maintain strong professional relationships with stakeholders within the ERP organization and supported agencies across the state.
• Demonstrate a high level of accountability by meeting all training commitments and project deadlines.

Knowledge of:

• Developing, conducting, delivering, and implementing training programs, including software-based training programs.
• Curriculum development processes and adult learning concepts.
• Reference materials such as federal regulations and Arizona Revised Statutes.
• Effective project management strategies.
• Development and documentation of procedures.
• Development of training programs.

Skills in:

• Time management and prioritizing work.
• On-going use of feedback for continued quality improvement.
• Strong leadership skills, including group facilitation and problem resolution techniques.
• Excellent communication skills, including verbal and written communication of complex issues.
• Delivering exceptional customer service.
• Researching, analyzing, and interpreting complex issues.

Ability to:

• Public speaking proficiency, including the ability to communicate training content effectively to a variety of audiences.
• Read and interpret statutes, rules, policies, and procedures.
• Meeting facilitation.
• Organize complex information and present it in an understandable format.
• Multi-task with flexible and adaptable work habits.
• Embrace change and learn new skills.
• Develop highly technical written materials.

• A Bachelor's degree in Business, Public Administration, Organizational Development, Teaching or similar field.
• 3 to 5 years of professional level experience in learning/training/organizational development and/or delivery of professional training

• Background and reference check, including state and federal criminal records fingerprint check

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
  

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

• Participation in ASRS Lifetime Benefit Pension Plan after 26 weeks of employment

• If you have any questions please feel free to contact Christopher Langseth at christopher.langseth@azdoa.gov for assistance
• The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer