DEPT OF TRANSPORTATION

Vehicle & Title Services Support

1800 W. Jefferson

Phoenix, AZ 85007

Salary:  $43,197.02

Grade: 19

Closing Date: 03/05/2026

This position is responsible for providing on-the-job training covering all core processes for the Indirect Motor Vehicle Division (MVD). Schedule training and coaching sessions for employees as well as manage the training processes. Subject matter expertise to review records for pointers, driver history, and compliance, as well as research, verify, interpret update and thorough working knowledge to learn, train, interpret and resolve all records related to Title and Registration, Driver License services and processes within the Indirect Units. Resolve issues impacting driver license and title and registration services. This position may be required to travel for state business needs.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Provide on-the-job training and coaching one-on-one or in a group setting. Manage staff and standard work to ensure utilization of the most current training plan and materials. Assess effectiveness of the training plan, collaborate with leadership team, solicit feedback from trainees to identify and implement measures to improve the overall training experience.

Create, manage and maintain standard work for training processes. Work closely with MVD leaders on training needs and updates. Testing in MAX with relative system updates.

Research, verify, interpret, update and apply thorough working knowledge of Indirect Units to resolve issues.

Knowledge of:
• American Association of Motor Vehicle Administrators (AAMVA) and Federal Motor Carrier Safety Administration (FMCSA) Rules and Regulations.
• ARS Title 28 and MVD policies and procedures.
• Applicable MVD software, databases, screens and codes
• Accident Conviction Disposition Codes
• Problem Driver Pointer System (PDPS), National Motor Vehicle Title Information System (NMVTIS), Commercial Driver License Information System (CDLIS), and State Pointer Exchange System (SPEX).
• Various training methods (virtual, in-person, etc.)
• Training principles, strategies and methods.
• Learning processes; trends in employee learning.
• Google Workspace.

Skills in:
• Effective in analytical, oral and written communication skills.
• Strong customer service.
• Active listening.
• Critical thinking
• Identifying solutions or approaches to problems.
• Public speaking.
• Leadership.
• Motivation.
• Time Management.
• Reading comprehension.
• Training needs analysis.
• MAX system testing

Ability to:
• Exercise good judgment.
• Understand learners’ capabilities, achievements, strengths, weaknesses, interests, etc.
• Conduct entire curriculum in time allotted for training.
• Comprehend and apply applicable program rules, policies and procedures.
• Convey information effectively.
• Problem solve.

Bachelor's Degree in an acceptable field of study from an accredited college and one year of experience in training.

Valid driver's license.
Background check required.

As this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Mandatory participation in the Arizona Retirement System (ASRS) is required.

For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at srecruitment@azdot.gov or phone call at (602) 712-8188 option 2.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188 option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.