DEPARTMENT OF REVENUE

Education and Compliance Division

1600 W Monroe St.

Phoenix, AZ 85007

Salary: $40,000 

Grade: 19

Closing Date: 

The Transaction Privilege Tax (TPT) Auditor 2 is responsible for reviewing small to medium refund claims for validity and making a written determination to either approve or deny the refund request. They are responsible for interpreting findings based on their research of the Arizona Revised Statutes and Administrative Code, and reviewing the work of coworkers to ensure that the amounts to be adjusted in the tax system are accurate. Additionally, they will create the refunds in the tax system and ensure that all information is accurate and will respond to taxpayer inquiries received in the refund email box.

This position may be available for remote work within Arizona (# days per week in the office/hoteling).

Essential Duties and Responsibilities include but are not limited to:


Tax Refund and Audit Reviews

• Conducts small to medium audit and refund reviews involving the accurate calculation and application of tax laws, rules and regulations, policies, and procedures of the department in a consistent manner to all taxpayers
• Accurate and timely examinations of audits based on information requested through correspondence with taxpayers and/or changes in calculations resulting from information provided regarding the audit
• Inspects and examines returns, makes determinations, and recommends return of audits
• Elicits clarifying information, accepts evidence, evaluates both testimony in a written decision, and prepares case files if/as necessary
• Fully documents audits to support the department's position and maintain the audit file in an orderly manner Prepares work papers, audit reports, and weekly reports
• Perform maintenance in the tax system to create credits for issued refunds, as well as remove credits for refunds not to be issued
• Create, assign, and process state and city refund files

Research & Analysis

• Review, research, and respond to taxpayer and city refund inquiries and emails
• Review, research, and complete audit billings
• Create and maintain monthly production charts and conduct research on behalf of senior team members and management
• Educates taxpayers in tax law, rules and regulations and ensures taxpayer compliance through the audit process.

Agency/Department Compliance & Continuous Improvement

• Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities
• Actively contributes to team and individual effectiveness through the following
• Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated
• Completes all required training in a timely manner.
• Participates in assigned work teams as appropriate.
• Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement, and engages in continuous improvement efforts as assigned.

Knowledge

• Basic knowledge of transaction privilege and use tax laws, policies, and procedures
  
• Basic knowledge of applicable state, city, and town tax codes

Skill

• Skill in utilizing Artificial Intelligence SystemsStrong communications skills, to include verbal, written, and active listening
• Strong mathematical computation skills such as addition, subtraction, multiplication, division, percentage, and averages
• Effective organization and time management skills Strong interpersonal skills and demeanor
• Proficient in the use of a PC/laptop in a Windows environment; in the use of the Internet; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and DriveStrong proficiency and skill in the use of Microsoft Excel and tax reporting/accounting systems

Ability

• Ability to convey tax related terminology and information in layman's terms
• Ability to work with a high degree of autonomy and also participate collaboratively as part of a team
• Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
• Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed.
• Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another
  
  
  

Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Associate’s Degree (e.g., A.A.), training, coursework, and work experience relevant to the assignment. Minimum of six (6) months of audit, tax or closely related field Twelve (12) hours of accounting and business coursework may be substituted for experience.

Associate’s Degree in Accounting or closely related field Experience with Continuous Improvement, Six Sigma and/or LEAN

Bilingual in English and Spanish

The final candidate will be required to abide by the the following pre-employment checks:

• Employment Verification and Reference Checks
  
• State and Federal Criminal Background Check, including fingerprinting
  
• Arizona Tax Filing Records Check
  
• If applicable, ASEDRA Authorized Driver Identification Checks
  

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

The State of Arizona provides a world class comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
  
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
  
• 10 paid holidays per year
  
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
  
• Sick time accrued at 3.70 hours bi-weekly
  
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
  
• Deferred compensation plan
  
• Wellness plans
  
• Tuition Reimbursement
  
• Infant at Work Program
  
• Rideshare and Public Transit Subsidy
  
• Career Advancement & Employee Development Opportunities
  
• Flexible schedules to create a work/life balance

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS).
Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary.
Learn more about ASRS at: https://www.azasrs.gov/content/new-and-prospective-members.

If you have any questions, need assistance, or would like to request a reasonable accommodation, please contact the ADOR Talent Team at ogre.ctr@azdor.gov

*The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.