DEPARTMENT OF ECONOMIC SECURITY

Division of Developmental Disabilities (DDD)
4000 North Central Avenue, Phoenix, Arizona 85012

Salary: $36,000.00 - $40,100.00 

Grade: 17

Closing Date: July 24, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team!

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Triage Administrative Assistant 3. This position provides high-level administrative support services to management. This position coordinates/organizes with AHCCCS, QA Manager, QM Administrator, Medical Director, QA Specialist, District ALTCS/QA Staff the completion of Quality of Care Concerns received from AHCCCS. This position is also responsible for assisting the Medical Director with Mortality review.

DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high-quality, and member-driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing, Certification and Regulation, cannot have a principal interest in or have a spouse or close family with a principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Essential Duties and Responsibilities include but are not limited to:

• Database development, maintenance, extracting information and putting in into graphic display to hand off to administration for analysis. Current databases include: Care Concerns, Emergency 24-hour phone calls, HCBS Audits, Credentialing, Mortality, Contract Actions, AHCCCS Self Reports.
• Coordinates with AHCCCS and staff for the completion of QOC Concerns received from AHCCCS, forwards for approval to QA Manager/Administrator and final approval from Medical Director.
• Maintains tracking calendar with due dates, establishes electronic files audits files for completion.
• Follows-up on missing docs and any inquires from AHCCCS.
• Mortality review activities which includes obtaining critical information, organizing file for Medical Director Review, complete follow-up requests, maintain database, archiving, and assisting with pulling the mortality data to allow the medical Director to write the Annual Mortality review Report for the Assistant Director.
• Payroll, track completion of mandatory trainings by QA staff, answer phones, ensure office equipment is operational and if not arrange for replacement or repairs.
• Coordinates all office activities and works with the LOC's re: fire drills, moves, etc.
• Organize Bi-monthly group home seminar for public, includes arranging training room, taking registration, sending training materials to participants, confirming trainers, revising training materials as needed.
• Coordinates meetings with internal and external people, writes minutes, completes agendas, set up conf calls, etc.
• Part of QA Admin Team and assists with decision making, prioritizing of project, process improvement plans and routinely is assigned follow-up activities.
• Presents topics to Monthly QA Unit Meetings.
• Assigns work to QA Specialists such as Care Concerns, Credentialing, HCBS monitoring.

Knowledge in:

• ACCESS, EXCEL to establish databases and to extract information from databases and create tables, charts etc.
• Understanding of Quality Management concepts.
• Knowledge of the principles and practices of administration and management agency or program rules, regulations an operating procedures.
  

Skills In:

• Manage a large, complex and varied work volume with organization and good time management skills.
• Good oral and written communication and listening skills.
• Good Customer services skills.
  

Ability to:

• Ability to plan, coordinate activities, analyze and establish priorities.
• Develop effective operating procedures.
  

The preferred/ideal candidate for this position will have:

• Three years responsible administrative experience, or bachelor's degree in in a field appropriate to the assignment from a an accredited college or university and two years responsible administrative experience.

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks.
• The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to Driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operated a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) (R2-10-201.11).
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Stacie Austin at 602-908-6208 or saustin@azdes.gov.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-908-6208 or saustin@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.