Would you like to be part of an amazing culture that helps Arizonans reach their full potential through providing services to support them? The Arizona Department of Economic Security (DES) is looking for individuals that are committed to service, community, and teamwork.
The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Triage Nurse Supervisor. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community. This position is responsible for:
• Provide support and guidance to staff to receive, research, document, and resolve Quality of Care (QOC) issues via standardized processes; ensures thorough, timely, and member-centric investigations; ensures appropriate referrals to oversight entities and law enforcement
• Conducts tracking and trending of member, service site, provider, and Division concerns; ensures appropriate follow-up and corrective actions are established and monitored through resolution; appropriately elevates cases and/or trend concerns through the Quality Management (QM) Committee structure and to Division leadership
• Ensures quality of care to Division members, ensures dignity and respect with a focus on unique situations and special health care needs; promotes member-centric care and timely communication to members/families; addresses all identified needs/concerns and ensure appropriate care coordination
• Responsible for all duties and responsibilities for the supervision of staff, including hiring, training, 1:1 meetings, coaching, day to day oversight, completing Performance Appraisals (MAP), authorizing leave, approving time cards, etc.
• Maintains all necessary documentation to support work of the unit; provides technical assistance to staff on process improvement; ensures inter-rater reliability of unit work; conducts file reviews as a part of litigation review
• Participates in operational reviews, technical assistance, and focused studies/reviews to ensure compliance with contract and policy requirements; audits cases and provides guidance to staff to ensure alignment with Division and AHCCCS policies to promote an “audit-ready” unit
• Knowledge of applicable laws, rules, policies, procedures, and standards related to acute care delivery, nursing scope of practice, and quality management
• Knowledge of Arizona Health Care Cost Containment System (AHCCCS), Department of Health Services (DHS), and Centers for Medicare and Medicaid rules and regulations
• Knowledge of project management principles
• Knowledge of professional report and technical writing principles
• Knowledge of general laws and reporting regulations for abuse and neglect of vulnerable populations
• Knowledge of health care issues and standards of care for vulnerable populations including developmentally disabled, those receiving long term care services, and/or behavioral health services
• Skills in technological skills including use of databases, Microsoft Office products, email, and electronic referral and verification sources
• Skills in producing professional technical reports, letters, and other items
• Skills in research and analysis
• Skills in oral and written communication
• Skills in personal planning, organization, and time management
• Skills in medical chart review
• Skills in leadership, planning, implementing, monitoring, and evaluating
• Skills in decision making
• Ability to work in a fast-paced environment
• Ability to organize, prioritize, and track files and information from various sources
• Ability to work independently and with a variety of internal and external customers
• Ability to think critically, organize workflow, and modify existing processes with minimal supervision
• Ability to accommodate changing requirements or standards
• Ability to lead and supervise a diverse workforce
Clinical supervision experience to include one (1) year of experience working with Intellectual Disability population is preferred.
• Required at time of appointment: Possession of a current license to practice as a Registered Nurse in the State of Arizona
• Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-2758.07 in order to work with children and vulnerable adults
• Candidates for this position shall be subject to a search of both the Child Protective Services Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459
• In-state travel is required. This position requires possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.). Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees
We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.
-Affordable Health, Dental, Vision and Life and Disability Insurance
-10 holidays per year
-Paid Vacation and Sick time off - start earning it your 1st day
-Eligible to participate in the Public Service Loan Forgiveness Program (must meet qualifications)
-Contribute to, and participate in the Arizona State Retirement System
-Ride Share and Public Transit Subsidy
-Career Advancement Opportunities
-Opportunity to work remotely (home office) on an ad-hoc basis
For a complete list of benefits provided by The State of Arizona, please visit our benefits page
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
Apply through azstatejobs.azdoa.gov. For questions about this career opportunity, please call Kari Nagler at (480) 536-2513 or email firstname.lastname@example.org.
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 480-536-2513. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.
ARIZONA MANAGEMENT SYSTEM (AMS)
All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.
State employees are highly engaged, collaborative and embrace a culture of public service.
Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.