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  • 511990
  • Full-time


Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement.

The Arizona Department of Revenue (ADOR) is consistently striving to recruit team members who are committed to providing quality services to the citizens of Arizona and are passionate about creating solutions to the ever-evolving decisions faced within state government.

Join the Arizona Department of Revenue as your next career advancement and assist the Grand Canyon State by exemplifying our mission of “Serving Taxpayers.”

All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress. Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results.



Job Location:

Address:  1600 W. Monroe Street, Phoenix, AZ 85007

Posting Details:

Salary: $31,909 

Grade: 17

Closing Date: Open Until Filled

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

Job Summary:

Come join ADOR, one of the 2022 Top Companies to Work For in Arizona! We have an immediate opening on the Taxpayer Services team for an Unclaimed Property Specialist 2!

The purpose of this position is to efficiently and effectively collect, safeguard, and distribute unclaimed property to the rightful owners through prompt and courteous service, and to provide education to the public and holders about Unclaimed Property Laws.

Job Duties:

Essential duties and responsibilities include but are not limited to:
-As a subject matter expert, analyze claim forms and evidence to determine ownership of property and claimant’s entitlement to payment
-Contact customers and holders by telephone and written correspondence to make claims, requests evidence, and to create formal decisions notices
-Explain policies, procedures, practices, and decisions to claimants
-Analyze and interpret applicable state statutes and the policy, procedures, and regulations of related industries
-Work alongside various government and private organizations to verify claimant statements or gather additional information
-Utilize research tools to review government records
-Document findings to support decisions or clarify discrepant data
-Distribute safe deposit contents, savings bonds, bearer bonds, and certificate of deposit documents to rightful owners

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
-An office work environment and exceptional computer skills
-Unclaimed property, escheated property, securities, probate, and domestic relations statutes
-Rules, regulations, policies, and procedures relating to the determination of ownership of unclaimed property

Skilled in:
-Competent organization, mathematics, analytical skills, and decision making
-Excellent verbal and written communication, customer service, and interpersonal skills
-Proficiency in interpreting and applying rules, regulations, and statutes
-Using automated systems to enter and retrieve information

Ability to:
-Work in cooperation with internal/external stakeholders, difficult analytical work, and examine records and compile evidence
-Gather data from manuals, statutes, rule books, codes, regulations, and comprehend written and verbal instructions to varying situations
-Gather and report facts accurately, and analyze and evaluate information.
-Effectively keep several assignments in progress at once
-Consistently meet critical deadlines, write and speak with clarity, and compute and enter figures with accuracy into a database

Selective Preference(s):

The ideal candidate for this position will have:
-Any college level education in the fields of Accounting, Business, or Public Administration OR experience and on the job training relating to unclaimed property
-Experience in a claims-review industry, i.e. insurance related businesses

Pre-Employment Requirements:

The final candidate will be required to abide by the the following pre-employment checks:
-Employment Verification and Reference Checks
-State and Federal Criminal Background Check, including fingerprinting
-Arizona Tax Filing Records Check
-If applicable, ASEDRA Authorized Driver Identification Check


The State of Arizona provides a world class comprehensive benefits package including:
-Paid time off for holidays, sick days, annual leave, military leave, bereavement leave, and civic duty leave
-A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term, and long-term disability options.
-Higher education discounts for State employees and tuition reimbursement up to $5,250 per fiscal year, available to seek further career advancement or certification in Continuing Professional Education.
-Work-life balance and additional options for life betterment such as the Infant at Work Program, State Wellness Program, Public Transit Discounts, Alternate Work Schedules, and Telework opportunities.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary. Learn more about ASRS at: https://www.azasrs.gov/content/new-and-prospective-members

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-716-6950.

Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.