This position provides in-person and virtual counseling services to service members, veterans, eligible dependents and their survivors to ensure receipt of federal and state veteran related benefits under existing laws. Duties include assisting clients with applying for compensation, pension, burial, education, home loan guaranty certificate, medical and other federal and state benefits; initiating appeals pertaining to U.S. Department of Veterans Affairs (VA) decisions; applying for survivors' benefits; applying for Special Monthly Compensation (SMC) benefits; submitting requests for military service and medical records; assisting with military discharge upgrades; visiting clients in their homes, hospitals, nursing facilities, prisons, veterans' courts and other institutions in order to provide veteran benefit assistance to those requiring special accommodations, when approved by supervisor; and performing other job-related duties as assigned. This position requires the ability to become accredited by the VA. This position requires participation in the Arizona Management System (AMS}, including learning, implementing and monitoring AMS methods, and using AMS concepts and tools for problem solving and continuous work/process improvements and efficiency. This position requires participation in outreach events as assigned, and requires driving on state business with occasional overnight or longer stays. **TELEWORK/TELECOMMUTING: This position may be as much as 80% home-based TELEWORK and as little as 20% participation in outreach events as assigned, and requires driving on state business with occasional overnight or longer stays.** (Subject to change)
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.
The Arizona Department of Administration offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Referral Incentives available for qualifying positions
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
For a complete list of benefits provided by The State of Arizona, please visit our benefits page
ARIZONA MANAGEMENT SYSTEM (AMS)
All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.
State employees are highly engaged, collaborative and embrace a culture of public service.
The State of Arizona is an Equal Employment Opportunity Employer.