The Arizona Attorney General’s Office Criminal Division/Office of Victim Services Section is seeking a Victim Advocate. This position will perform case management, human service and administrative duties of moderate difficulty, assisting victims through the complex criminal justice system including: conducting case management, providing quality crime victim services, including both mandated and non-mandated services, as cases progress through the judicial pre-trial or post-conviction process; handling often high-profile and complex cases such as multi-victim white collar crimes, elder exploitation, and death penalty cases, including victims' rights notification; assisting victims with restitution claims; and promotion of victims' interests and participation in the criminal justice progress. Implements program policies and procedures, operating manuals and protocols; reviews and documents frequent case activity; and serves as a resource on victims' rights issues. Facilitates attorney/victim meetings; serves as a liaison between the victim and the prosecutor, courts, criminal justice and community agencies statewide; provides crisis counseling and intervention (when necessary) and follow-up services to victims, such as referrals to community agencies for assistance, court orientation and escort, personal and legal advocacy; ensures complete and accurate case documentation of activities and services; assists in the selection, training and monitoring of volunteer interns; performs crisis response when applicable; provides coverage for other advocates and completes periodic assignments from the Advocate Program Manager and the Director of OVS.
• Assist victims in completion of victim impact statements; conducts court orientations with victims; accompanies victims to court proceedings, oral arguments, attorney interviews, reprieve and commutation hearings, etc.; intervenes on victims' behalf with employers, creditors and landlords.
• Assists victims in completion of restitution claims, including assisting with paperwork and assisting restitution advocate as needed; provides other forms of specialized assistance to victims.
• Case Management: Examines and reviews documents, case records, incoming correspondence, memoranda, minute entries and evaluates appropriate actions to be taken, including formulating responses and conferring with supervisor for advice. Confer with attorneys and victim service experts in order to broaden knowledge, acquire specific information or obtain advice on victims' rights and victim assistance.
• Assist with training and educating volunteer/intern advocates who participate in the Office of Victim Services volunteer intern program. Functions include recruiting and screening of applicants, training on the legal justice system, scheduling, accompany interns/volunteers on scheduled tours, promoting attendance to various trainings and evaluating volunteer performance.
• Answers cold calls from members of the public. Responsibilities include providing services to constituents such as referrals to community agencies for assistance, referrals to law enforcement agencies and internal referrals. When called upon, will provide crisis response in conjunction with AGO requests.
• Participates in and contributes to advocate and staff meetings; reviews and suggests updates to modify program policies and procedures; completes work assignments and duties of other staff specialists in their absence. Attends workshops and training sessions to improve working knowledge and skills.
• Contacts victims by phone or in writing; receives victims' calls; assesses victims' needs and concerns; describes program services; explains victims' rights, pre-trial and post-conviction proceedings, appeals; refers victims for services available throughout community agencies; provides emotional support and empathetic listening; explains status and disposition of victim cases.
• Produces and maintains monthly stats to reflect services provided to victims identified in AGO cases, including statistics on mandated and non-mandates services provided, number of victims in each- case, number of contacts made with justice practitioners, etc.
• This position requires the candidate to have considerable knowledge of the criminal justice system process, specifically relating to prosecutions, post-conviction appeals and restitution.
• Basic knowledge of victims' rights laws, current state and federal laws and local social service agencies are required in order to perform work satisfactorily for this position.
• Knowledge of principles and practices of case management
• Knowledge of the effects of victimization, including the social, emotional, physical and financial effects are critical to the work performance required of this position.
• Knowledge of standard crisis response models and application.
• It is also critical that any candidate for this position have knowledge of computers, Microsoft Office software and the ability to generate word processing documents.
• Skills that are required or expected to be learned through the training process of this position include the ability to effectively interpret program policies, procedures, rules and regulations.
• It is expected that the candidate will develop and maintain effective working relationships with members of the justice communities, and be able to maintain effective interpersonal relationship with victims in stressful and demanding situations.
• The ideal candidate should have effective oral and written communication skills, empathetic listening; case management; and effective training and presentation skills.
• The ideal candidate for this position will have exceptional organizational and time management skills that will benefit them when working with interruptions, working against stringent deadlines and having to adapt to changing priorities.
• The ability to analyze, act on and interpret information from various sources and evaluate cases and make appropriate decisions is fundamental to the success of this position.
• Ability to learn how to plan, coordinates, and prioritizes work activities for self and employs problem-solving methods.
• The ability to perform detailed work with a high degree of accuracy will rely heavily on the candidate's ability to write and communicate in an effective manner, including letter writing, and their ability to edit and review materials for clarity and certainty.
• The ability to exercise good judgement in safeguarding sensitive and confidential information is critical to the services provided by the Office of Victim Services and the AGO.
• Ability to provide crisis response when necessary.
• Additional abilities include: ability to work with the public; grasp points being made by others, oral or written; ability to organize high-volume victim cases; ability to produce complete, accurate and factual case notes and case summaries; ability to prepare letters, memoranda and e-mail effectively.
Bachelor of Arts or a Bachelor of Science degree from an accredited university with an emphasis on social science or human services; three-five years of experience in victim services or a related field
Prefer: Bilingual (speak, read, and write) Spanish.
• Travel is required for this position. A valid Arizona Driver’s License is required, along with consent to have your driving record run periodically.
• All applicants under serious consideration for hire with the Attorney General's Office are required to be fingerprinted by the Office and complete a criminal background check through State and Federal agencies. A job offer cannot be tendered until the candidate has successfully passed the initial background check. Your record does not automatically constitute a bar to employment. Factors such as, but not limited to, age at time of offense and age of offense, as well as the relationship between the offense and the job for which you apply will be taken into account.
The Attorney General's Office offers a comprehensive benefits package to include:
Vacation with 10 paid holidays per year
Health and dental insurance
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
For a complete list of benefits provided by The State of Arizona, please visit our benefits page
• Positions in this classification participate in the Arizona State Retirement System (ASRS).
• Please note, enrollment eligibility will become effective after 27 weeks of employment.
If you have any questions, please feel free to contact Human Resources at (602) 542-8056 or email us at firstname.lastname@example.org.
During all phases of the selection process, people with a disability may request a reasonable accommodation by contacting the AG’s Human Resources Office at (602) 542-8056 or via e-mail at HumanResources@azag.gov. The Arizona Office of the Attorney General does not discriminate on the basis of race, color, national origin, sex, disability, religion, sexual orientation or age in its programs, activities or in its hiring and employment practices. The following division has been designated to handle inquiries regarding the non-discrimination policies: Operations Division, 2005 N. Central Ave., Phoenix, AZ 85004, Phone: (602) 542-8056, Fax: (602) 542-8000.
ARIZONA MANAGEMENT SYSTEM (AMS)
All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.
State employees are highly engaged, collaborative and embrace a culture of public service.
Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.