The Arizona Attorney General’s Office Criminal Division/Office of Victims Services is seeking a Victims’ Rights Compliance Administrator.
The position is responsible for managing the statewide victims' rights compliance program, which is exclusive to the Attorney General's Office, and is part of the Office of Victim Services' Agency Support Team (AST). Managing this program requires a high level of discretion and independent judgment. The program's compliance responsibilities are carried out in two primary ways: agency audits and investigations of alleged victims' rights violations.
This position is responsible for receiving, evaluating, and investigating submissions from victims regarding alleged violations of their rights; conducting formal inquiries into the practices of criminal and juvenile justice agencies; and providing supportive services such as information, intervention, and referral when appropriate. To fulfill these responsibilities, the Victims' Rights Compliance Administrator (VRCA) researches issues related to victim complaints using a variety of sources, conducts and analyzes the results of formal inquiries, prepares findings, makes recommendations, and takes actions aimed at resolving individual disputes or addressing systemic issues. The VRCA maintains policies related to the receipt and processing of complaints, as well as the database used to track and document complaint case management and outcomes.
Additional responsibilities aimed at enhancing governmental entities' ability to comply with victims' rights laws include conducting in-depth program audits and annual desk reviews of Victims' Rights Program recipients; providing ongoing technical assistance to statewide criminal justice agencies responsible for delivering mandated victims' rights services; delivering victims' rights education presentations and assisting with presentation development; assisting the AST Education and Victims' Rights Program administrators with program tasks and support; and implementing initiatives that promote statewide uniformity and efficiency, such as developing and distributing standardized victims' rights forms and advancing technological solutions.
This position may offer the ability to work remotely two days a week based upon the department's business needs and continual meeting of expected performance measures.
Receive and respond to victim correspondence by mail, letter, e-mail, telephone, fax, or personal contact; screen victim complaints for validity; review and evaluate information to assess allegations of victims' rights violations; explain victims' rights law, agency policies, practices and procedures; provide information to explain the administration of justice and governmental operations, recommend alternative referral resources; and maintain record of victim contacts and actions taken.
Annually review and evaluate all entities that qualify under ARS 41-191.08 (C) to receive Victims' Rights Program (VRP) funding; adjust entity award amounts based on compliance with performance standards and audit recommendations; ensure VRP recipient agencies maintain 100% compliance with VRP reporting requirements under ARS 41-191.08(F).
Provide daily technical assistance to criminal and juvenile justice agencies on VRP and victims' rights issues; remain up to date on current VRP issues, and victims' rights statutes and rules to ensure compliance; with the director and coworkers, interpret state laws, rules and administrative orders related to victims' rights and services; research and provide technical assistance to criminal justice agencies that inquire with the Attorney General's Office about the implementation of victims' rights.
Maintain an internal database on victims' rights complaints and findings for compliance documentation and program measurement; provide monthly and annual statistics to the Office Administrator and Director for strategic planning and reporting; and complete AGO annual reports on victims' rights compliance, including program status, agency adherence, and required statistics for grant reporting.
Update procedures and develop an audit schedule for VRP-funded recipients, including key auditing areas and audit guide/report templates; conduct annual audits of scheduled agencies to ensure compliance with program mandates; complete audit reports and follow up with agencies to ensure corrective actions are implemented; and produce a summary of audit findings and recommendations.
Further statewide uniformity and efficiency by participating in the development and distribution of victims' rights forms; support the implementation of technological advancements and improvements.
Develop and maintain competency with GMAN, the OVS electronic grants management system; complete audits using GMAN; review annual reports within the system; and help maintain VRP contact and records information.
Quarterly, write and distribute the victims' rights-based newsletter, The Victims' Rights Brief.
Other duties as assigned as related to the position.
KNOWLEDGE
This position requires the candidate to have considerable knowledge of:
• the criminal justice system process
• AZ victims' rights laws at all levels of the system, and techniques for applying victims' statutory rights to administrative operations
• principles and practices of public and organizational administration, including program development and accountability
• general fiscal management, including budgetary preparation and control
• generally accepted accounting principles and funding-structure management
• processes, concepts, methods, practices, and techniques of program management, auditing, and finance management
• computers and software, including Microsoft Office applications, general AI tools, Adobe Acrobat programs, and case-management systems or databases
SKILLS
Skills that are required or expected to be learned through the training process for this position include:
• interpreting program policies, procedures, rules, and regulations effectively
• developing and maintaining effective working relationships with members of the justice community while representing the AGO, and leading collaborative efforts with a variety of service providers
• demonstrating effective oral and written communication, training, and presentation skills
• controlling and implementing comprehensive programs while applying complex analyses to resolve problems; developing efficient procedures to meet program goals; working with personnel across diverse geographic locations; and preparing a wide variety of reports and documents using spreadsheet, word-processing, and database software
• analyzing financial and program data and presenting it in a clear and useful format
• composing complex correspondence and reports while applying proper grammar, punctuation, spelling, formatting, and basic editing standards
• demonstrating exceptional organizational and time-management skills and adapting to changing priorities
ABILITIES
This position requires the candidate to have:
• the ability to analyze, interpret, and act on information from various sources and make appropriate decisions
• the ability to plan, coordinate, and prioritize work activities and apply effective problem-solving methods
• the ability to perform detailed work with a high degree of accuracy, including strong writing and communication skills and the ability to edit and review materials for clarity and precision
• the ability to produce high-quality deliverables under short time constraints
• the ability to plan, control, and direct services involved in implementing complex analyses to resolve problems
• the ability to develop effective and efficient procedures to meet program goals and to prepare complex reports and other documents
• the ability to use tact and diplomacy when interacting with agency employees and public officials
• the ability to understand policies, practices, and organizational relationships within and between the AGO and client agencies
• the ability to generate clear, accurate, and professionally formatted documents
Bachelor of Arts or a Bachelor of Science degree from an accredited university with an emphasis on public administration; three-five years of experience in public administration, program management, criminal justice/victim services or a related field.
• Travel is required for this position. A valid Arizona Driver’s License is required, along with consent to have your driving record run periodically.
• All applicants under serious consideration for hire with the Attorney General's Office are required to be fingerprinted by the Office and complete a criminal background check through State and Federal agencies. A job offer cannot be tendered until the candidate has successfully passed the initial background check. Your record does not automatically constitute a bar to employment. Factors such as, but not limited to, age at time of offense and age of offense, as well as the relationship between the offense and the job for which you apply will be taken into account.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
The Attorney General's Office offers a comprehensive benefits package to include:
Student Loan Assistance
Sick leave
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
Vacation with 10 paid holidays per year
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
• Positions in this classification participate in the Arizona State Retirement System (ASRS).
• Please note, enrollment eligibility will become effective after 27 weeks of employment.
If you have any questions, please feel free to contact Human Resources at (602) 542-8056 or email us at humanresources@azag.gov.
During all phases of the selection process, people with a disability may request a reasonable accommodation by contacting the AG’s Human Resources Office at (602) 542-8056 or via e-mail at HumanResources@azag.gov. The Arizona Office of the Attorney General does not discriminate on the basis of race, color, national origin, sex, disability, religion, sexual orientation or age in its programs, activities or in its hiring and employment practices. The following division has been designated to handle inquiries regarding the non-discrimination policies: Operations Division, 2005 N. Central Ave., Phoenix, AZ 85004, Phone: (602) 542-8056, Fax: (602) 542-8000.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
ARIZONA MANAGEMENT SYSTEM (AMS)
All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.
State employees are highly engaged, collaborative and embrace a culture of public service.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements
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