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  • 507871
  • Full-time


Are you ready to work for an exceptional state agency that works to protect the life, health and welfare of the employees in the State of Arizona? Apply with us! The Industrial Commission of Arizona (ICA) is committed to the highest standards of compliance, demonstrating leadership in all areas, and teaching and working with employers and employees to make them successful. A thriving workforce in Arizona is what we strive for and work towards each day.



Job Location:

Address:  800 W Washington St., Phoenix Arizona

Posting Details:

Salary: 50,000.00 

Grade: 20

Closing Date:  Open Until Filled

Job Summary:

This position is responsible for performing work associated with processing workers' compensation benefits for the following Special Fund programs. No Insurance, Bankrupt Self-Insured, Pre-1973 Supportive Care and Vocational Rehabilitation claims.

Job Duties:

File handling of expert level professional claims management of the following status; time loss, permanent impairment, permanently awarded (as defined by a Loss of Earning Capacity award and/or Supportive care), and vocational rehabilitation. Caseload will be of high complexity, involving catastrophic claims. Employee works under supervision and exercises independent judgment within established guidelines and procedures.

Other duties include but are not limited to: providing high quality and timely customer service to internal and external customers, building a professional relationship; performing work of large loss/catastrophic complexity associated with workers' compensation claims processing inclusive of timely processing of claims; reviewing, analyzing and proactively managing workers compensation claims to ensure legal and timely benefits; analyzing and applying advanced concepts of the following; internal Best Practices standards, Occupational Disability Guidelines, Arizona Workers' Compensation laws, rules and case law decisions, Arizona Fee schedule; conducting claims investigations, assigns cases for additional investigation; identifying claims with subrogation potential; critically reviewing medical reports to determine change in claim status and maximizes opportunities for claim management interventions; reviewing and authorizing medical bills; completing independent medical examinations as indicated; evaluating claim value for settlement and negotiates simple to complex settlements; developing and maintaining reserves and plan of action to manage the claim to resolution; exercising independent judgment within established authority levels; initiating contact with claimants, employers, attorneys, or medical providers; establishing Average Monthly Wage; authorizing compensation and medical benefits; including Loss of Earning Capacity and Fatality reimbursements; and responsible for timely processing of claims scheduling and prioritizing work within established time frames.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
• Arizona workers’ compensation statutes, rules of procedure, regulations, Court of Appeals and Supreme Court decisions regarding workers’ compensation law.
• Workers' compensation claims processing procedures and best practices.
• Federal and State vocational rehabilitation laws.
• Medical terminology and treatment protocols, and Occupational Disability Guidelines.
• Insurance and legal terminology
• Microsoft Office Suite; Outlook, Word, Excel, Google Chrome.
• Basic English
• Basic Mathematics

Skill in:
• Strong verbal and written communication skills.
• Dispute resolution.
• Analyzing insurance, medical and legal documents of moderate to high complexity to reach logical claims determinations.
• Reviewing, interpreting and applying laws, rules, procedures and court decisions.
• Strong critical thinking skills.
• Computer usage.
• Time Management.
• Initiative and attention to detail.
• Strong focus on customer service
• Strong organizational and planning skills

Ability to:
• Interpret catastrophic & complex claim files.
• Manage heavy workload with high level of accuracy and production.
• Learn computer systems and applications.
• Work well within a diverse and inclusive office environment.
• Manage time effectively and meet deadlines.
• Adapt to changing circumstances.
• Demonstrate initiative and attention to detail.
• Exercise discretion and judgment.
• Works well under pressure.

Selective Preference(s):

Ideal candidates will have:
• An Arizona Adjusters License and Industry Certification such as Workers Compensation of America (WCCA), Workers’ Compensation Claims Professional (WCCP) and Chartered Property Casualty Underwriter (CPCU).

Pre-Employment Requirements:

• AZ Driver’s License Required
In-State and occasional overnight travel is required. Requires possession of and ability to retain a current, valid state-issued driver's license appropriate to the assignment. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207 (12). Employees may be required to use their own transportation, as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed


The Arizona Department of Administration offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


You will be eligible to participate in the state employee health/disability insurance plan, and you are required to participate in the Arizona State Retirement System (ASRS). ASRS participation may begin immediately or upon your 27th week of employment. Contributions are matched by the employer.

Contact Us:

If you have any questions please feel free to call 602-542-5559 or email HR@azica.gov for assistance.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.