Address: 800 W Washington St.
Phoenix, AZ 85007
This position is responsible to audit incoming claims documents for compliance with applicable workers compensation claims management laws, statutes, and case laws.
This position will critically analyze submitted forms for compliance and issue appropriate awards when indicated; audit insurance carriers, self-insured employers and third party administrators adjusting workers compensation claims; reviews all notices, attached medical and/or documentation to verify it supports current change of status and/or calculation of wage and awards. After analysis, specialist will issue correct corresponding award, notification, or document; answer incoming phone calls from injured workers, attorneys, interested parties, claim adjusters, medical providers and general public. Additionally, this position will be responsible for matching documents lacking information to existing Commission claims files by researching information in Claims database and for creating a new claim file for documents received when there is no existing claim file; provide backup assistance to data entry, error resolution, insurance or combine/delete, as requested and participates in Arizona Management System (AMS) and daily Huddle board; attend staff meetings, seminars, conferences, training classes; as indicated.
This position demonstrates all skills required for Workers Compensation Specialist I in addition to basic knowledge, research and analytical skills required to independently complete all compliance section processes. This knowledge may be substituted with the equivalent experience in Arizona Workers Compensation claims management.
• Basic knowledge of applicable workers compensation claims management laws, statutes, and case laws.
• Basic Medical terminology.
• Microsoft Office Suite; Outlook, Word, Excel.
• Basic English
• Basic Mathematics
• The insurance industry claims adjusting standards and practices.
• Effectively able to communicate verbally and in writing to resolve disputes with interested
• Basic analysis of insurance, medical and legal documents.
• Review and interpret Arizona Workers' Compensation laws, rules, procedures and court
• Strong critical thinking skills
• Time Management
• Initiative and attention to detail
• Strong focus on customer service
• Strong organizational and planning skills
• Responsible for high quality, nearly error-free output
• Basic organizational, analytical, managerial and supervisory skills.
• Basic Business process acumen, management skills including work flows and information
• Strong leadership, time management, and organizational skills.
• Interpret medical records to determine physical limitations for injured workers.
• Manage heavy workload with high level of accuracy and production.
• Learn computer systems and applications.
• Work well within a diverse and inclusive office environment.
• Timely process documents within established productivity standard and prioritizes work
within established time frames.
• Manage time effectively and meet deadlines.
• Adapt to changing circumstances.
• Demonstrate initiative and attention to detail.
• Exercise discretion and judgment.
• Works well under pressure.
• Ability to perform job responsibilities incorporating lean management and principles of the
Arizona Management System.
• Effectively train internal and external customers in small and large group settings.
High School Diploma. 5+ years of customer service experience and/or workers compensation insurance. Past experience in the design, development and/or implementation of claims procedures, manuals, educational materials and work flow.
The Industrial Commission of Arizona offers a comprehensive benefits package to include:
Vacation with 10 paid holidays per year
Health and dental insurance
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
For a complete list of benefits provided by The State of Arizona, please visit our benefits page
You will be eligible to participate in the state employee health/disability insurance plan, and you are required to participate in the Arizona State Retirement System (ASRS). ASRS participation may begin immediately or upon your 27th week of employment. Contributions are matched by the employer.
.If you have any questions please feel free to call 602-542-5559 or email HR@azica.gov for assistance.
ARIZONA MANAGEMENT SYSTEM (AMS)
All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.
State employees are highly engaged, collaborative and embrace a culture of public service.
Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.