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  • 502851
  • Full-time


Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.

DES serves more than 3 million Arizonans Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.


Workforce Development Administration

Job Location:

Address: 19801 North 7th Street, Phoenix, Arizona 85020 / 3406 North 51st Avenue, Phoenix, Arizona 85031 / 4425 West Olive Avenue, Glendale, Arizona 85302  

Posting Details:

Salary: $35,239.36 

Grade: 16

Closing Date: Open until a sufficient amount of resumes received

Job Summary:

Would you like to be part of an amazing culture that helps Arizonans reach their full potential through temporary assistance? The Arizona Department of Economic Security (DES) is looking for individuals that are committed to service, community, and teamwork.

The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) performs an integral role in improving Arizona’s workforce by assisting individuals who are unemployed or underemployed, and those with barriers, to prepare for and obtain meaningful employment. DERS supports Arizona employers with recruitment assistance by connecting them to a skilled workforce.
We are seeking an experienced and highly motivated individual to join our team as a Workforce Specialist 3 (Program Service Evaluator 3) with the Workforce Development Administration (WDA). This position is responsible for a wide range of staff-assisted employment services to applicants and job seekers which includes interviewing individuals to elicit information and assess skills, knowledge, and abilities, work history and interests while maintaining client confidentiality.

Job Duties:

• Interview job applicants to obtain information about job skills and qualifications for job placement.
• Provide staff-assisted job search placement assistance to unemployed and underemployed individuals accessing employment services.
• Support entered employment goals.
• Assess job seeker's work history, skills, knowledge, ability, and interest to make appropriate job matches and referrals to job openings, training, and support services. Discuss career opportunities and develop an employment plan.
• Write and enter employer job orders on the Arizona Job Connection (AJC) database system.
• Contact employers by telephone or email to obtain results of job referral and to job develop other openings with employers.
• Search applicant files to locate qualified applicants for referral to job openings.
• Contact employers to discuss applicant skills, arrange interview, and follow-up.
• Facilitate self-directed employment services and information available to individuals utilizing the One Stop Career Center Employment Resource Room to conduct job searches, filing for Unemployment Insurance, and other workforce development programs.
• Travel is required to conduct presentations at orientations and workshops to explain program services and information available within the Workforce Development system.
• Represent Workforce programs at career job fairs, community events, and chamber of commerce functions. Attend meetings, seminars, and training sessions to enhance productivity, knowledge, and professionalism.
• Provide labor market information to clients and explain other community resource agencies and services available to them.

Knowledge, Skills & Abilities (KSAs):

• Knowledge of Federal and State Employment Service laws, regulations, policies and procedures, to include U.S. Department of Labor, Employment Security Administration, Department of Administration rules, policies and procedures.
• Working knowledge of social, cultural, and economic conditions of the area{s) served and specialized program knowledge in relation to employment and trainings; employer community and its personnel needs, special needs to minority groups and disadvantaged persons; knowledge of Employment Service and local office policies and procedures.
• Knowledge of interviewing techniques; knowledge of occupations, occupational requirements and impacts of requirements; knowledge of resources and support services in the community.
• Interviewing skills.
• Verbal, written, and interpersonal communication skills.
• Public speaking and presentation skills.
• Skill in operation of computers and office equipment.
• Ability to resolve problem-related issues and establish and maintain effective working relationships.
Selective Preference(s):

Selective Preference(s):

• Two years of public contact and customer service experience.

Pre-Employment Requirements:

• High School Diploma or General Equivalency Diploma.
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• The position will require a current, valid Arizona Driver’s License. Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) and have an acceptable driving record in accordance with DES Fleet Management-Safety Program policy and procedures (DES 1-07-26 & DES 1-07-26-01). Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.
• Candidates for this position shall be subject to a search of both the Child Protective Services Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
• Candidate shall have or meet the requirements to obtain prior to their first day of employment, a valid Level One Arizona fingerprint clearance card issued pursuant to Arizona Revised Statute 41-1758.07 in order to work with children and vulnerable adults.


We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.
-Affordable Health, Dental, Vision and Life and Disability Insurance
-10 holidays per year
-Paid Vacation and Sick time off - start earning it your 1st day
-Eligible to participate in the Public Service Loan Forgiveness Program (must meet qualifications)
-Contribute to, and participate in the Arizona State Retirement System
-Ride Share and Public Transit Subsidy
-Career Advancement Opportunities
-Tuition reimbursement
-Opportunity to work remotely (home office) on an ad-hoc basis

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work, you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (480) 392-3471 or email Sgillette@azdes.gov
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.