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  • 510890
  • Full-time


The mission of the Office of the Arizona Secretary of State is to provide services throughout the state to:
Preserve our history;
Promote engagement; and
Protect the future
The office strives to achieve this mission by being trusted, accessible, innovative, and secure.



Job Location:

Address:  1030 N. 32nd St. Phoenix, AZ 85007

Posting Details:

Salary: $25.14 - $28.72 

Grade: 20

Closing Date: Open until a sufficient number of resumes are received. 

Job Summary:

The Arizona Talking Book Library is looking for applicants that have a passion for serving their community by offering library services to residents whose visual, physical, or reading disabilities prevent the reading of conventional print materials. We provide books, magazines, and other library resources in alternate formats along with making comprehensive recommendations based on the requestors' needs.

The Youth Services & Engagement Librarian is an important part of the innovative ATBL team. The role provides reference and reader advisory assistance to patrons of all ages and is a specialist on library services to children and young adults. Librarians perform outreach to schools, staff, other institutions, and participate in professional conferences. Additionally, this position coordinates the Summer Reading Programs annually for children, youth and adults!

The ideal candidate will have excellent customer service skills, be able to work in a team environment, and has experience conducting outreach within diverse communities!

This position allows for a hybrid telecommuting schedule.

Job Duties:

- Providing reference assistance to patrons directly over the phone and electronically. Work with patrons to determine what they would like to read specifically, such as identifying certain subjects, authors, series, etc. to read or some combination of these options.
- Instruct patrons in procedures for using the Talking Book Library catalog and BARD to make these selections.
- On phone and computer, input information regarding new or inactive readers, changes of address, or alerts from computer regarding patrons' accounts.
- Perform collateral duties such as collection development, outreach to schools, monitor children's and young adult accounts, participate in a book club for the Talking Book Library patrons, write articles for the Talking Book Library's newsletter, etc. Train volunteers and staff to assist in this process.
- Outreach and collaboration with other staff and institutions through participation in professional groups and conferences, meetings/training, reading professional journals, and greeting public at counter (walk-ins).
- Schedule, prepare agenda and organize periodic meetings of the Reader Advisors and as included, all public service staff. Disseminate meeting highlights to Reader Advisors, public service staff and administrators following completion of meeting via email or printed text.
- Coordinate Summer Reading Programs annually for children, youth and adults. Advertise, monitor, and distribute information and incentive awards.
- Serve on agency committees as needed.
- Perform other duties that may be assigned

Knowledge, Skills & Abilities (KSAs):

- Knowledge of books, authors, subjects, series, and genres.
- Knowledge of library policies and procedures.
- Technical knowledge of computers and computer programs including KLAS, MSWord, MSExcel, and Microsoft Outlook.
- Knowledge of patron interview techniques, and ability to accommodate individual patron’s needs and preferences.
- Knowledge of community resources and library reference materials.
- Knowledge of search strategies to use on-line and print sources to obtain needed information.
- Solid knowledge of library principles, practices, and procedures.
- Excellent oral and written communication skills with both individuals and groups.
- Customer service skills
- Reference interviewing
- Computer, personal device, telephone, and interpersonal skills
- On-line research
- Organization and record keeping skills
- Ability to serve people losing their sight and certain physical abilities to qualify for the service.
- Ability to communicate clearly and effectively with patrons who may not communicate clearly or effectively due to loss of hearing, physical disabilities, or reduced mental abilities, i.e. memory problems, dementia, Alzheimer's.
- Ability to work well with others, I.e. staff and volunteers.
- Ability to move between tasks quickly as priorities change.

Selective Preference(s):

The ideal candidate will have a good knowledge of general and popular literature and experience in using online resources.
Master’s degree in Library Science from an accredited college or university with two to five years experience as a professional librarian preferred. Other experience and/or other advanced degrees may be considered.

Pre-Employment Requirements:



The Arizona Department of Administration offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


All employees are subject to Arizona State Retirement System contributions.

Contact Us:

If you have any questions please feel free to contact Human Resources at humanresources@azsos.gov or 602-541-6170 for assistance.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.